Refund and
Returns Policy
Last Updated: May 2026
1. Return Eligibility
Customers are requested to notify Palma Arte Gallery within 48 hours of delivery regarding any issue or concern related to their order.
Any approved return must be shipped and received by Palma Arte Gallery within 15 calendar days from the original delivery date.
Return requests submitted outside these timeframes may not be accepted.
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2. Exchanges
As artworks are unique collectible pieces, Palma Arte Gallery and artist’s preferred solution is an exchange.
Where available, customers may exchange an eligible artwork for another available artwork of equal or greater value.
If the replacement artwork has a higher value, the customer will be responsible for paying the difference.
Availability of replacement artworks cannot be guaranteed.
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3. Refunds
Refunds will only be granted where required by applicable law or where Palma Arte Gallery expressly approves the return.
Any approved refund will be processed using the original payment method after the artwork has been received, inspected and verified to be in its original condition.
To the extent permitted by law, shipping costs, customs duties, taxes and return shipping expenses are non-refundable.
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4. Returned Artwork Condition
To qualify for a return or exchange, artworks must:
• Be returned in their original condition;
• Show no signs of use, alteration, restoration or damage;
• Include the original Certificate of Authenticity;
• Include all original packaging and accompanying documentation where applicable.
Palma Arte Gallery reserves the right to reject any return that does not satisfy these requirements.
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5. Damaged Deliveries
If an artwork arrives damaged during transit, customers must contact Palma Arte Gallery within 48 hours of delivery.
Customers may be asked to provide:
- Photographs of the artwork;
- Photographs of the packaging;
- Photographs of the shipping label;
- Any other information reasonably required to assess the claim.
Palma Arte Gallery will work with the customer and the shipping carrier to determine an appropriate resolution.